How To Use Alerts In Avaya Proactive Contact

This video demonstrates how to setup Alerts in Avaya Proactive Contact through the Monitor application. Alerts in Avaya Proactive Contact can setup to provide notifications when agent's, job's etc parameters go beyond a pre-determined level... for example, agents average talk time, completion code totals, line utilization etc.. For setting up email notification watch the video "How to Setup Email Alert Notifications in Avaya Proactive Contact". Produced by

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