Alcatel Lucent Motive: Customer Experience Analytics

See how Alcatel-Lucent Motive can improve your business performance. We help Communications Service Providers (CSPs) operate in a highly competitive environment where optimized customer satisfaction, revenue generation and operational efficiency are keys to their success. That's why Motive Analytics solutions can transform your business. Our Analytics Solution can help you use your data to ensure happy customers and a high ROI. To achieve success — which is measured by increased customer loyalty and improved top (and bottom) line revenue, you need to gain an in-depth understanding of the customer experience. The more you know about customers, the better you can react to their needs. To hone in on what really matters to your customers, you need to harness network and customer data, and transform it into relevant business intelligence. Next, deliver actionable intelligence to the various stakeholders (for example, operations, engineering, marketing and customer care) in the form of reports and dashboards. The real-time actionable insights that you deliver can result in improvements that have a significant effect on customer loyalty, costs and revenue. Motive Analytics solutions get you more value from customer and network data. Insights gathered improve performance and ensure that the company operates dynamically with living data. Real-time capabilities can harness predictive models, optimizing business decisions quickly and effectively. The net result: a competitive edge. With Motive Analytics, you can better understand QoE with solutions that deliver customer-focused, data-driven insights. This results in improved delivery of services, providing significant differentiation, decreased churn and increased customer lifetime value (CLV). Learn more at http://www.alcatel-lucent.com/motive/analytics.html

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