How Predictive Analytics Can Help Turn Agents (and Customers Themselves) Into Geniuses

Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss what can help turn customer engagement agents into geniuses.

For further information of this topic check out our blog:
Are Your Agents Driving the Best Results for your Contact Center http://www.avaya.com/blogs/archives/2014/06/are-your-agents-driving-the-best-results-for-your-contact-center.html

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