ACCE Keynote: Laura Bassett Shares Emerging Tech Trends Impacting Customer Service

New communication channels and customer service trends are driving the requirement for businesses to consider how technology innovation can improve the customer experience. At the 2012 ACCE Conference & Expo, Laura Bassett, Avaya's Director of Customer Experience Management and Emerging Products and Technologies, shares her knowledge about some of the latest technology trends that are shaping the contact center. Her keynote address "Emerging Technology Trends Impacting Customer Service"
shows how businesses are leveraging technology to improve day-to-day performance, manage the customer experience, and foster long term customer satisfaction and loyalty.

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