Social Media And Customer Care Enter Into An Arranged Marriage

Avaya Thought Leaders George Humphrey and Christian Goffi share their perspectives on how social media and customer care are intimately intertwined and the implications of that to IT leaders and the Line of Business leaders.This is discussed as one segment of the complete content from the overall digital postcard on the twelve communication trends for 2012.

To view the full Twelve Communication Trends for 2012 video go to : http://avaya.storyquest.com/12trends/

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