Apizee: RCS Service Continuity To The Web Contact Center

Apizee enhances the contact center experience with RCS/joyn. By using a virtual mobile number, the B2C user experience is enriched with voice, video and content-sharing (picture, files, etc.).
Applicable to many strategic verticals (insurance, healthcare, delivery services, retail technical support, etc.) an enterprise’s website addresses requests from consumers using RCS mobiles or Web-based interaction. The demonstration highlights how existing B2C contact center experiences are enhanced by blending WebRTC and RCS/joyn.

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