Editorial Webinar: Customer Relationship Management: Predicting Subscriber Health
Description
Evolving network and software technologies are providing CRM platforms with greater insight into what consumers expect from mobile services, which is coming at a time when the telecom space is seeing increased competition from rival operators, OTT players and broader telecom providers.
This webinar will look at how CRM providers are looking to increase the depth and breadth of their platforms, how operators are looking to increase customer retention efforts through enhanced CRM efforts and the impact social media is having on how CRM providers and telecom operators deal with the market.
Moderator: Dan Meyer, Editor-in-Chief, RCR Wireless News
Analyst Angle: Sheryl Kingstone, Director Research, 451 Research
Panelist: Nibha Aggarwal, Director, Amdocs
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