#FutureCom: Infovista Says Customer Complaints Drive Carrier Optimization Investment
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Description
Vitus Flemming, Vice President, Sales at InfoVista LATAM, speaks of major trends in Latin America over the last few years, like 3G traffic exploding and law changes.
Customer complaints are driving carriers to invest in optimization software. They are working on finding problem zones, detecting issues more quickly and fixing those issues more quickly. In addition, they are trying to improve coverage and performance, key metrics regulators are using to measure quality improvement.
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