Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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Walter Services
Added 150 Views / 0 LikesAnimated video of a use case deployed by BPO, walter services, who are utilizing automated email routing to intelligently select the best agents to deal with the customer request, thereby improving response times and enhancing customer satisfaction.
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Avaya Rap!
Added 149 Views / 0 LikesGet the beat pumping and discover how The Power of We™ leads to faster collaboration, smarter decisions and better business results.
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Art Of The Possible
Added 139 Views / 0 LikesAn in-depth video on how to simplify, modernize and automate customer journeys to build customer loyalty.