Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
-
02:25 Popular
What Is The First Step Down The Path To Delivering On Omnichannel Experiences?
Added 321 Views / 0 LikesGoing down the path to delivering omnichannel engagement? Here’s step one! For additional information check out our whitepaper: Mastering Omnichannel Customer Engagement https://www.avaya.com/usa/documents/mastering-omnichannel-customer-engagement.pdf
Featured -
03:08 Popular
How To Better Enable Contact Center Agents In Moving From A Multichannel To Omnichannel World
Added 296 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about the right tools to help agents in moving from a multichannel to omnichannel world. For additional information check out our blog: Are Your Agents Driving the Best Results for your Contact Center http://www.avaya.c
-
07:25 Popular
How To Approach Issue Of Customer Data Residing In Silos
Added 237 Views / 0 LikesCustomers don't care that your processes and data reside separately. Break those silos!
-
00:33 Popular
Avaya Financial Solutions - Services For Banking
Added 325 Views / 0 LikesIn banking, a world-class customer experience always begins with the customer. What are their needs, their challenges, and their opportunities? Imagine how it would feel to make every customer experience more personalized, secure and profitable. Learn abo
Featured -
00:35 Popular
Customer Trust Scaled Up - Avaya Customer Experience - A Proven Leader
Added 434 Views / 0 LikesImagine a customer experience solution where your customers experience more convenience, customization and peace of mind. With Avaya Customer Experience your workforce can respond faster, process more claims, stay in compliance and solve more problems for
Featured -
02:09 Popular
Roadblocks To Be Aware Of When Going Down Path To Omnichannel
Added 435 Views / 0 LikesNancy Jamison and Jeanne Bliss share the Roadblocks you should be aware when you go down path to omnichannel engagement
Featured -
03:00 Popular
On The Horizon: How Can Big Data Play In A Role In Your Customer Experience Strategy?
Added 319 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about WHAT’S NEXT after omnichannel. Learn what’s on the horizon in Customer Experience.
Featured -
03:22 Popular
How Predictive Analytics Can Help Turn Agents (and Customers Themselves) Into Geniuses
Added 323 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss what can help turn customer engagement agents into geniuses. For further information of this topic check out our blog: Are Your Agents Driving the Best Results for your Contac
Featured -
04:05 Popular
Context: How To Leverage It And Evolve To Predictive Analytics
Added 324 Views / 0 LikesYou're probably already collecting customer data for regulators. Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss why you should use it to improve engagement and experience. For further information of this topic check out ou
Featured -
04:24 Popular
Predictive Analytics In The Contact Center -- Is There ROI?
Added 380 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss the ROI from implementing pattern recognition and predictive analytics in the contact center.
Featured -
03:33 Popular
The Clairvoyant Customer Service Expert -- Is This What Customers Expect And Want?
Added 341 Views / 0 LikesAnticipating customers' needs -- Is it expected and at what point is it creepy? Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss talk about predicting what customers are engaging on and the balance between creepiness and understandi
Featured -
02:19 Popular
Avaya Connect Partner Advantage: A Complete Collaboration Solution
Added 361 Views / 0 LikesThe Avaya Connect Partner Program provides an advantage over other vendors in the midsize business market. Midsize businesses demand solutions that are powerful enough to increase productivity of a mobile workforce. Their limited IT resources and budgets
Featured -
04:21 Popular
Google Glass For Video ATMs
Added 304 Views / 0 LikesEnterprise companies evaluating Google Glass often ask themselves, is Glass a trend, or just a toy? Avaya believes Glass and other video-enabled wearables are a technology trend with interesting applications in the enterprise. In this video, we demonstrat
Featured -
01:51 Popular
How Cool Is Video Conferencing? HD Video Conferencing And More
Added 436 Views / 0 LikesLearn more about Avaya Scopia Video Conferencing here: http://www.avaya.com/usa/product/avaya-scopia-video-conferencing-infrastructure How cool and convenient is Avaya video conferencing? Video conferencing was often considered a technology of the future,
Featured -
05:24 Popular
Avaya Scopia XT5000 Quick Start Guide
Added 419 Views / 0 LikesScopia Desktop: The Avaya XT Series Endpoint is the most advanced room video collaboration product line on the market today. This quick start guide will review the basics of the Avaya Scopia XT5000 Endpoint. SCOPIA Desktop easily extends your room system
Featured -
00:54 Popular
Avaya Scopia Mobile Tablet - Video Conferencing For IPhone, IPad, & Android
Added 290 Views / 0 LikesMobile Video Conferencing with Avaya - With Avaya Scopia Mobile for Tablet video conferencing and telepresence has never been easier. You can instantly join a video conference using your iPhone or tablet device from anywhere life takes you. This video sho
-
01:23 Popular
Avaya Scopia Mobile Smartphone - Mobile Video Conferencing
Added 368 Views / 0 LikesWith Avaya Scopia Mobile for Smartphone, mobile video conferencing has never been easier. You can instantly join a video conference using your iPhone or any smartphone device from anywhere life takes you. This video shows you just how easy it is to join a
Featured -
00:56 Popular
Avaya Scopia XT5000 Room System: Video Collaboration With HD Quality
Added 400 Views / 0 LikesThe Avaya Scopia XT5000 takes video conferencing to a whole new level -- enjoy an HD-quality experience regardless of your network limitations. The XT5000 features the industry's most advanced HD video and content sharing, high definition voice and indust
Featured -
04:38 Popular
Avaya Scopia Desktop QSG - Video Conferencing Equipment
Added 394 Views / 0 LikesAvaya Scopia Desktop Video Conferencing Equipment - Turn your PC into a feature-rich, full HD video conferencing endpoint. Scopia Desktop easily extends your room system conferencing application to remote and desktop users for voice, video and data commun
Featured