Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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Customer Trust Scaled Up - Avaya Customer Experience - A Proven Leader
Added 399 Views / 0 LikesImagine a customer experience solution where your customers experience more convenience, customization and peace of mind. With Avaya Customer Experience your workforce can respond faster, process more claims, stay in compliance and solve more problems for
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Avaya Financial Solutions - Services For Banking
Added 294 Views / 0 LikesIn banking, a world-class customer experience always begins with the customer. What are their needs, their challenges, and their opportunities? Imagine how it would feel to make every customer experience more personalized, secure and profitable. Learn abo
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How To Approach Issue Of Customer Data Residing In Silos
Added 207 Views / 0 LikesCustomers don't care that your processes and data reside separately. Break those silos!
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How To Better Enable Contact Center Agents In Moving From A Multichannel To Omnichannel World
Added 272 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about the right tools to help agents in moving from a multichannel to omnichannel world. For additional information check out our blog: Are Your Agents Driving the Best Results for your Contact Center http://www.avaya.c
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What Is The First Step Down The Path To Delivering On Omnichannel Experiences?
Added 287 Views / 0 LikesGoing down the path to delivering omnichannel engagement? Here’s step one! For additional information check out our whitepaper: Mastering Omnichannel Customer Engagement https://www.avaya.com/usa/documents/mastering-omnichannel-customer-engagement.pdf
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Multichannel Vs. Omnichannel - What Is The Difference?
Added 280 Views / 0 LikesNancy Jamison and Jeanne Bliss set things straight! They define the difference bet multichannel vs omnichannel For additional information check out out blog: Omnichannel Customer Service: Function or Fad? http://www.avaya.com/blogs/archives/2014/07/omnich
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Where Organizations Are Now When It Comes To Delivering On Multichannel And Omnichannel Capabilities
Added 293 Views / 0 LikesNancy Jamison, Analyst at Frost & Sullivan, and Jeanne Bliss talk omnichannel and how contact center is certainly not boring anymore!
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Avaya Diagnostic Server Use Case - Networking Solutions & Performance
Added 328 Views / 0 LikesNetworking Solutions from Avaya - Avaya Diagnostic Server works continuously behind the scenes of your Network. It gathers data and provides tools to quick pinpoint and resolve endpoint and network issues in less time, little disruption and less cost. Vie
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Avaya CMS Mobile Supervisor - Contact Center Technology
Added 449 Views / 0 LikesAvaya’s CMS Mobile Supervisor application allows businesses to monitor contact center performance from an iPad. Available as a FREE download from the Apple Store, the mobile application works with CMS 17 Release 3 using a standard supervisor login. Learn
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Avaya Notification Solution For Education - Education Solutions
Added 376 Views / 0 LikesAvaya Education Solutions - There has never been more need for schools and campuses to provide a safe and secure environment in which students can learn – assurance that when threatening incidents occur on campus, the right tools are in place to create a
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Avaya K-12 Education Solutions - Technology In The Classroom
Added 295 Views / 0 LikesAvaya and Technology in the Classroom - Let Avaya help you modernize your school’s communications and move into the era of digital education, while providing the lowest TCO in the industry. Learn about Avaya Education Solutions here: http://www.avaya.com/
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Avaya #IceBucketChallenge
Added 289 Views / 0 LikesAvaya's social media team was called out to participate in the #IceBucketChallenge to raise money and awareness for ALS (http://www.alsa.org/)! So here we are getting soaked for a great cause! We nominate our partners, AT&T Windstream Business Arrow S3 an
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Customer Experience Management: Imagine The Possibilities
Added 305 Views / 0 LikesThis short video provides an example of what’s possible with the latest Avaya Customer Experience Management solutions. Learn about Avaya CEM Solutions here: http://www.avaya.com/usa/products/customer-experience-management Connect with Avaya Facebook: htt
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Avaya Control Manager: Contact Center Management & Administration
Added 291 Views / 0 LikesControl Manager is a Web-based application that provides you with secure, economical, efficient, single-point management of contact center resources — from back-office operations, to self-service and agent-assisted customer interactions. Learn about Avaya
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Avaya Social Media Analytics
Added 360 Views / 0 LikesAvaya Social Media Analytics is a cloud-based solution that monitors the social media feeds you select, searches for keywords you identify, and tracks conversations that matter to you. It pinpoints positive and negative posts on your products, your compan
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Avaya Networking - Lessons From Sochi Olympics (Retail)
Added 240 Views / 0 LikesChris Henkel, Sr. Director Worldwide Networking Specialists, and Dean Frohwerk, Director Worldwide Solution Engineering, take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya Retail Expert, Mi
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Avaya Networking - Lessons From Sochi Olympics (MidMarket)
Added 241 Views / 0 LikesChris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical s
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Avaya Networking - Lessons From Sochi Olympics (Manufacturing)
Added 255 Views / 0 LikesChris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical s
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Lessons From Sochi Olympics (Hospitality)
Added 330 Views / 0 LikesChris Henkel – Sr. Director Worldwide Networking Specialists along with Dean Frohwerk, Director, Worldwide Solution Engineering take a closer look at how the network design at the 2014 Sochi Olympics easily applies to different verticals. Avaya vertical s
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