Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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Avaya Hospitality Solutions Case Study: Cycas Hospitality
Added 408 Views / 0 LikesAvaya Hospitality Solutions - Learn how Avaya's technology and its business partner, QDOS, helped Cycas Hospitality open Staybridge Suites Hotel and a Holiday Inn to 100% occupancy for the London 2012 Summer Olympics with enhanced guest experience. Learn
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Personalized Customer Experience Management Solutions From Avaya
Added 445 Views / 0 LikesAvaya Customer Experience Management Solution & Personalized Customer Experience with Video Call Routing - This short video demonstrates how a retail business is personalizing the customer experience using video. Learn about Avaya's Customer Connections h
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Chat Automation With A Virtual Assistant - Avaya Healthcare Solutions
Added 347 Views / 0 LikesAvaya Chat Automation with a Virtual Assistant: Healthcare Solutions - This short video demonstrates how a healthcare organization is simplifying the patient experience by using chat automation to deliver fast and accurate responses to questions on sympto
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Multichannel Proactive Customer Engagement - Customer Experience Management
Added 496 Views / 0 LikesAvaya Customer Experience Management & Multichannel Proactive Customer Engagement - This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs. Learn about Avaya'
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Avaya Scopia Video Collaboration Solutions - HD Video Conferencing
Added 377 Views / 0 LikesAvaya Scopia Video Collaboration Solutions allow you to build on your existing video deployment with HD video conferencing, for scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints. Experience advanced roo
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EVident Monitoring And Improving Your Video Network - Video Network
Added 250 Views / 0 LikesVideo Collaboration from Avaya - Avaya eVident from Radvision allows enterprise-level customers to proactively ensure network readiness before and after voice and video services are deployed. eVident enables continuous and real-time video network monitori
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Avaya Scopia Desktop QSG - Video Conferencing Equipment
Added 353 Views / 0 LikesAvaya Scopia Desktop Video Conferencing Equipment - Turn your PC into a feature-rich, full HD video conferencing endpoint. Scopia Desktop easily extends your room system conferencing application to remote and desktop users for voice, video and data commun
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Avaya Scopia XT5000 Room System: Video Collaboration With HD Quality
Added 360 Views / 0 LikesThe Avaya Scopia XT5000 takes video conferencing to a whole new level -- enjoy an HD-quality experience regardless of your network limitations. The XT5000 features the industry's most advanced HD video and content sharing, high definition voice and indust
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Avaya Scopia Mobile Smartphone - Mobile Video Conferencing
Added 331 Views / 0 LikesWith Avaya Scopia Mobile for Smartphone, mobile video conferencing has never been easier. You can instantly join a video conference using your iPhone or any smartphone device from anywhere life takes you. This video shows you just how easy it is to join a
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Avaya Scopia Mobile Tablet - Video Conferencing For IPhone, IPad, & Android
Added 259 Views / 0 LikesMobile Video Conferencing with Avaya - With Avaya Scopia Mobile for Tablet video conferencing and telepresence has never been easier. You can instantly join a video conference using your iPhone or tablet device from anywhere life takes you. This video sho
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Avaya Scopia XT5000 Quick Start Guide
Added 378 Views / 0 LikesScopia Desktop: The Avaya XT Series Endpoint is the most advanced room video collaboration product line on the market today. This quick start guide will review the basics of the Avaya Scopia XT5000 Endpoint. SCOPIA Desktop easily extends your room system
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How Cool Is Video Conferencing? HD Video Conferencing And More
Added 394 Views / 0 LikesLearn more about Avaya Scopia Video Conferencing here: http://www.avaya.com/usa/product/avaya-scopia-video-conferencing-infrastructure How cool and convenient is Avaya video conferencing? Video conferencing was often considered a technology of the future,
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Google Glass For Video ATMs
Added 277 Views / 0 LikesEnterprise companies evaluating Google Glass often ask themselves, is Glass a trend, or just a toy? Avaya believes Glass and other video-enabled wearables are a technology trend with interesting applications in the enterprise. In this video, we demonstrat
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Avaya Connect Partner Advantage: A Complete Collaboration Solution
Added 321 Views / 0 LikesThe Avaya Connect Partner Program provides an advantage over other vendors in the midsize business market. Midsize businesses demand solutions that are powerful enough to increase productivity of a mobile workforce. Their limited IT resources and budgets
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The Clairvoyant Customer Service Expert -- Is This What Customers Expect And Want?
Added 305 Views / 0 LikesAnticipating customers' needs -- Is it expected and at what point is it creepy? Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss talk about predicting what customers are engaging on and the balance between creepiness and understandi
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Predictive Analytics In The Contact Center -- Is There ROI?
Added 342 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss the ROI from implementing pattern recognition and predictive analytics in the contact center.
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Context: How To Leverage It And Evolve To Predictive Analytics
Added 288 Views / 0 LikesYou're probably already collecting customer data for regulators. Dan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss why you should use it to improve engagement and experience. For further information of this topic check out ou
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How Predictive Analytics Can Help Turn Agents (and Customers Themselves) Into Geniuses
Added 284 Views / 0 LikesDan Miller, Founder & Senior Analyst at Opus Research, and Jeanne Bliss discuss what can help turn customer engagement agents into geniuses. For further information of this topic check out our blog: Are Your Agents Driving the Best Results for your Contac
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On The Horizon: How Can Big Data Play In A Role In Your Customer Experience Strategy?
Added 284 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about WHAT’S NEXT after omnichannel. Learn what’s on the horizon in Customer Experience.
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Roadblocks To Be Aware Of When Going Down Path To Omnichannel
Added 398 Views / 0 LikesNancy Jamison and Jeanne Bliss share the Roadblocks you should be aware when you go down path to omnichannel engagement
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