Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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Mobile Equinox
Added 267 Views / 0 LikesCheck out the cool and unique features of Avaya Equinox running on mobile devices. Help users stay on top of their day with a truly mobile first user interface.
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Mobility Raises The Expectation Of Availability
Added 219 Views / 0 LikesAvaya Thought Leaders George Humphrey and Christian Goffi share their perspectives on how the Mobility trends are raising expectations around availability and the implications of that for IT leaders. This is discussed as one segment of the complete conten
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Multichannel Customer Interactions
Added 422 Views / 0 LikesCustomers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.
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Multichannel Proactive Customer Engagement - Customer Experience Management
Added 537 Views / 0 LikesAvaya Customer Experience Management & Multichannel Proactive Customer Engagement - This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs. Learn about Avaya'
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Multichannel Vs. Omnichannel - What Is The Difference?
Added 309 Views / 0 LikesNancy Jamison and Jeanne Bliss set things straight! They define the difference bet multichannel vs omnichannel For additional information check out out blog: Omnichannel Customer Service: Function or Fad? http://www.avaya.com/blogs/archives/2014/07/omnich
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National Bank Of Abu Dhabi's Global Financial Markets Forum - Powered By AvayaLive Engage
Added 299 Views / 0 LikesFor the first time in Middle East and Africa, the 2013 GFMF was made available virtually via AvayaLive Engage - an interactive forum that allows delegates who are unable to attend the event in person to do so through a virtual conferencing forum.
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New Service Accounts And ASG Authentication In Avaya Proactive Contact 5.1.
Added 394 Views / 0 LikesThis video talks about New Service Accounts and ASG authentication in Avaya Proactive Contact 5.1. Produced by Sachin Bramhe.
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Next Generation Emergency Services
Added 384 Views / 0 LikesMark J. Fletcher, ENP, E911 Product Line Manager for Avaya, discusses Next Generation Emergency Services that change the typical communications model that will enable the intelligent flow of information between the people that need assistance and those th
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Nikos Nikolopoulos Talks About The Strategy From #AvayaENGAGE
Added 232 Views / 0 LikesWe aren't done yet. Let's listen into Nikos Nikolopoulos talk about the strategy from #AvayaENGAGE.
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OBank Demonstration
Added 277 Views / 0 LikesCustomer Showcase at GITEX. Demonstration shows how Avaya is helping provide a fully digital customer service to customers located anywhere via mobile, video, voice and other online banking channels.
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Office Offender #201: Captain All Caps - Avaya Engagement
Added 184 Views / 0 LikesOffice Offenders. We all know who they are. They leave the coffee pot dry and use our outdoor voices in cube conversations. They barge in on closed door meetings and type emails in ALL CAPS. They're frustrating and they disrupt business, but they're not w
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Office Offender #653: Too Casual Friday - Avaya Engagement
Added 239 Views / 0 LikesOffice Offenders. We all know who they are. They leave the coffee pot dry and use our outdoor voices in cube conversations. They barge in on closed door meetings and type emails in ALL CAPS. They're frustrating and they disrupt business, but they're not w
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Office Offender #744: The Vidiot - Avaya Engagement
Added 231 Views / 0 LikesOffice Offenders. We all know who they are. They leave the coffee pot dry and use our outdoor voices in cube conversations. They barge in on closed door meetings and type emails in ALL CAPS. They're frustrating and they disrupt business, but they're not w
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On The Dreamforce Show Floor With Karen Hardy, VP Of Marketing
Added 273 Views / 0 LikesCheck out this exclusive Dreamforce interview with Karen Hardy, VP of product Marketing for Avaya, talking about our Salesforce relationship, the new Avaya and much more! #DF17
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On The Horizon: How Can Big Data Play In A Role In Your Customer Experience Strategy?
Added 319 Views / 0 LikesNancy Jamison and Jeanne Bliss talk about WHAT’S NEXT after omnichannel. Learn what’s on the horizon in Customer Experience.
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On The Wood- IP Office Case Study
Added 196 Views / 0 LikesBusiness owner Imad Sakr describes his restaurant chain "On The Wood" and their challenges prior to Avaya, and the efficiency and advantages of IP Office.
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Operations Intelligence Suite (OIS) Advanced With SLAMon
Added 243 Views / 0 LikesThis video reviews the advanced features of Operations Intelligence Suite including: Quality of Experience trending, Quality of Service tracing and Session Maps. These features provide insight into your network application environment for voice, video and
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Out Of TimeZone Cell Phone Handling In Proactive Contact 5.1
Added 239 Views / 0 LikesThis video demonstrates a new feature in Proactive Contact 5.1 - out of timezone cell phone handling. This feature helps in scenarios where the called party's cell phone is outside of its area code zone, thus getting called outside of legal hours and henc
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Overview Of Avaya Flare Communicator & Experience Features & Audio Conferencing Capabilities
Added 474 Views / 0 LikesAn overview of the Avaya Flare Communicator & Experience features. How to configure audio conferencing for the Flare Experience client with examples of how to use conferencing. Produced by Bob Kuberski
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Overview Of Diagnostic Logging For Avaya One-X Communicator
Added 207 Views / 0 LikesThis video demonstrates overview of logging for One-X Communicator. Produced by: Chris Lord