Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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05:16 Popular
How To Allow Non-root
Added 320 Views / 0 LikesThis video is about allowing System Platform, System Domain (Dom0) "xm console sbc" command access to a non-root user on the Avaya Aura Session Border Controller via the "sudo" utility. The "/etc/sodoers" configuration file may be edited using the "visudo
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03:13 Popular
How To Add And Delete A Voice Server For Avaya Proactive Outreach Manager 2.0
Added 334 Views / 0 LikesThis video will guide you through the steps needed to add/modify or delete a Voice Server for a POM server through web-administration. Voice Server is needed by POM for doing any outcall. Produced by Aprajita Chaudhary Lal
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07:24 Popular
How To Remotely Access Avaya IP Office And B5800 Branch Gateway Through Secure Access Link
Added 437 Views / 0 LikesThis video will demonstrate Avaya IP Office/Avaya B5800 Branch Gateway access methods through Avaya Secure Access Link (SAL) and explain the SAL connectivity model.
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07:39 Popular
How To Configured Avaya IP Office And B5800 Branch Gateway For Secure Access Link
Added 370 Views / 0 LikesThis video demonstrates the proper Avaya IP Office and Avaya B5800 Branch Gateway SNMP configuration for Secure Access Link (SAL) remote alarming.
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06:39 Popular
How To Configure And Use Syslog On The Avaya Desktop Video Device
Added 333 Views / 0 LikesThis video demonstrates how to configure Syslog remote log capture capabilities on the Avaya Desktop Video Device (ADVD) running Flare. Produced by Russell Singer.
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05:40 Popular
How To Upload Voice Messages In Avaya Proactive Contact
Added 258 Views / 0 LikesThis video demonstrates how to record and upload Voice Messages to Avaya Proactive Contact. Voice Message is an audio recording which is played by the Proactive Contact when a call goes into a wait queue, for virtual jobs etc. Produced by Sachin Bramhe.
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03:01 Popular
How To Use The Watchers.sh Tool In Avaya Presence Services
Added 324 Views / 0 LikesHow to use the watchers.sh tool in Avaya Presence Services. Produced by Nitin Kumar.
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03:23 Popular
How To Add SIP Users In Avaya Aura Session Manager
Added 366 Views / 0 LikesThis video demonstrates how to add SIP users in Avaya Aura Session Manager
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11:00 Popular
How To Create Message Scripts In Avaya Proactive Contact
Added 370 Views / 0 LikesThis video demonstrates how to create script labels to be used by a job like outbound wait queue script, inbound waitqueue script, virtual job script or pf_msg script. Produced by Sachin Bramhe.
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01:54 Popular
How To Collect Log Files For Troubleshooting In Avaya Presence Services
Added 301 Views / 0 LikesHow to Collect Log Files for Troubleshooting in Avaya Presence Services. Produced by Nitin Kumar.
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03:38 Popular
How To Check The An Avaya Solution Template's IP Address Or Hostname Via The System Platform CLI
Added 338 Views / 0 LikesThis Avaya Mentor tech tip covers the procedure of how to how to check the Solution Template's IP Address or Hostname in Avaya System Platform via the command line interface (CLI). Produced by Amit Garg
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12:11 Popular
How To Deploy A PLDS License File On An Avaya B5800 Branch Gateway R6.1
Added 336 Views / 0 LikesThis video will demonstrate how to upload a unique Product Licensing and Delivery System (PLDS) license file using the Avaya B5800 Branch Gateway Manager Embedded File Management.
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11:31 Popular
Avaya IP Office And Avaya B5800 Branch Gateway SD Card Management
Added 452 Views / 0 LikesDemonstration explaining the many Secure Digital (SD) card maintenance actions on a Avaya IP Office or B5800 Branch Gateway IP500V2 core unit.
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05:19 Popular
How To Modify Debugging Levels For Avaya Proactive Outreach Manager
Added 465 Views / 0 LikesThis video is helpful for capturing debugging data for troubleshooting an Avaya Proactive Outreach Manager (POM) issue by modifying the debug levels for POM using web-administration. Produced by Aprajita Chaudhary Lal.
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03:10 Popular
How To Configure Call Center Hunt Groups To Be Measured By Avaya CMS
Added 305 Views / 0 LikesThis video demonstrates how to configure Call Center Hunt Groups in Avaya Communication Manager to be measured by Avaya Call Management System (CMS). Produced by Jerri Bandt.
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03:02 Popular
Viewing The Alarm Database On The Avaya VSP9000
Added 441 Views / 0 LikesThis Avaya Mentor tech tip covers an overview of the Avaya VSP9000 Alarm Database as well as the steps to view and clear alarms from the alarm database.
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03:47 Popular
How To Configure Port Mirroring On The Avaya VSP9000
Added 321 Views / 0 LikesThis Avaya Mentor tech tip covers an overview of port mirroring and the steps to configure port mirroring on the Avaya VSP9000. Produced by Wayne Godsoe.
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04:20 Popular
Configuring An Avaya System Platform To Sync With A NTP Server
Added 519 Views / 0 LikesThis Avaya Mentor tech tip covers the procedure of how to Configuring System Platform to synchronize with a Network Time Protocol (NTP) Server. Produced by Amit Garg
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03:34 Popular
How To Check The Expiration Date Of PKI Security Certificates For Avaya Communication Manager 5.x
Added 270 Views / 0 LikesThis Avaya Mentor tech tip covers the procedure of how to How to check the expiration date of PKI security certificates for Avaya Communication Manager 5.x. This procedure is applicable to only Communication Manager with release 5.2.1 and below. Produced
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02:53 Popular
How To Create OPTIM Users In Avaya Aura System Manager
Added 391 Views / 0 LikesThis video demonstrates how to associate a SIP user with an extension on the Communication Manager. OPTIM = Off PBX Telephony Integration Mapping. Produced by Bhavya Reddy.
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