Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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03:58 Popular
Avaya Aura® Session Manager Bash Shellshock Remediation
Added 375 Views / 0 LikesThis Video shares information on the Avaya Aura® Session Manager Bash Shellshock Security Patch documented in Product Support Notice PSN004332r2. It shows how to obtain and download the patch as well as verifying the patch, putting your SM out of service,
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10:33 Popular
Avaya Aura System Manager (SMGR) Bash Shellshock Remediation
Added 315 Views / 0 LikesThis video describes the steps involved to find, download and install the BASH shellshock remediation for Avaya Aura System Manager Produced By: Tony, Roberts
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03:07 Popular
How To Create Brands In Avaya Social Responder?
Added 206 Views / 0 LikesThis video overviews the process of creating Social Responder brands which will allow you to configure search groups to mine generic social media interactions. Produced by: Omer Priel and Debbie Speicher
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03:41 Popular
How To Create Pages In Avaya Social Responder?
Added 277 Views / 0 LikesThis video overviews the process of creating Social Responder pages which will allow you to configure search configuration to mine social media pages interactions. Produced by: Omer Priel and Debbie Speicher
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04:28 Popular
How To Create Products In Avaya Social Responder?
Added 227 Views / 0 LikesThis video overviews the process of creating Social Responder products which will allow you to configure search configuration to mine generic social media interactions. Produced by: Omer Priel and Debbie Speicher
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05:13 Popular
How To Create Routes In Avaya Social Responder?
Added 224 Views / 0 LikesThis video will allow you to understand the process of Social Responder routing mechanism and will guide you on how to route items into your contact center. Produced by: Omer Priel and Debbie Speicher
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02:54 Popular
How To Create Tokens In Avaya Social Responder?
Added 229 Views / 0 LikesThis video will teach you how to connect Social Responder with your Social Media accounts to be able to mine Social Media data. Produced by: Omer Priel and Debbie Speicher
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02:18 Popular
How To Navigate In Avaya Social Responder?
Added 273 Views / 0 LikesThis video explains how to navigate in Avaya Social Responder. Produced by: Omer Priel and Debbie Speicher
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03:38 Popular
How To View Results In Avaya Social Responder?
Added 306 Views / 0 LikesThis video will teach you how to view mined social media interactions using Social Responder User Interface. Produced by: Omer Priel and Debbie Speicher
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02:44 Popular
How To Collect Avaya Aura Contact Center (AACC) Logs For Different Components?
Added 520 Views / 0 LikesThis Video demonstrates on collecting AACC logs for different components for specific timestamp. Produced by: Laxmi Bhardwaj
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27:56 Popular
Proactive Contact: Analyzing Digital Switch Traces
Added 276 Views / 0 LikesThis video provides training on analyzing Digital Switch traces for Proactive Contact. It provides details of tracing various types of calls with the dswit trace output like Headset call, No Answer Call, Busy Call & Live Voice call. Produced By: Sudarshan
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03:05 Popular
Registering IP Equipment, IPOSS Gift Card Token Process Using Global Registration Tool
Added 437 Views / 0 LikesThis is video provides the general steps needed to register IP Equipment as part of the Equipment registration step in the IP Office Support Service Gift card token process using the Global Registration Tool. Produced by: Lauren Campbell
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13:49 Popular
How To Upgrade Avaya Aura® Application Enablement Services VApp On VMware To R6.3.3?
Added 366 Views / 0 LikesUpgrading Avaya Aura® Application Enablement Services vApp on VMware to r6.3.3 through re-deploying the Virtual Machine. Produced by Riaan R Blom
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09:55 Popular
How To Properly Patch Communication Manager (CM) 6.3 On A VMware Environment
Added 256 Views / 0 LikesThis video will detail how to properly install the optimal number of 5 patches on a Communication Manager 6.3 which deployed in a VMware environment. Regarding the OVA deployment there is already a video created by Jerry Revier, and in this video it is em
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08:06 Popular
How To Configure Security And Management Options On An ESXi Host?
Added 333 Views / 0 LikesThis video will detail how to properly configure the security and management options on an ESXi host. Produced by David Kiss
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04:05 Popular
How To Properly Configure NTP Server Configuration On VMware ESXi Host
Added 328 Views / 0 LikesThis video will detail how to properly configure NTP server configurationg settings in a VMware environment. A normal wrong configuration is introduced and after that the proper setting scenario showed with verification. Produced by David Kiss
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03:25 Popular
How To Install Utility Server Patches In A VMware Deployment?
Added 393 Views / 0 LikesThis video will detail how to properly install a patch on a Utility Server which deployed in a VMware environment. Regarding the OVA deployment there is already a video created by Jerry Revier, and in this video it is emphasized that vCenter deployment pr
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03:49 Popular
How To Install Web License Manager Server Patches In VMware Deployment?
Added 561 Views / 0 LikesThis video will detail how to properly install a patch on a Web License Manager Server which deployed in a VMware environment. Regarding the OVA deployment there is already a video created by Jerry Revier, and in this video it is emphasized that PCN and R
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09:37 Popular
How To Integrate Avaya Aura Communication Manager With Avaya Call Management System?
Added 464 Views / 0 LikesThis video will detail about the configurations on both Avaya Aura communication manager and CMS for bringing the link up. Produced by: G, Sreekumar
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06:30 Popular
How To Install Avaya Aura Application Enablement Services 6.3.3 Super Patch 4?
Added 424 Views / 0 LikesThis Video demonstrates Installing Avaya Aura Application Enablement Services 6.3.3 Super Patch 4 on the AE Services vApp on VMware Offer. Produced by: Riaan Blom
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