Avaya
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services. For more information, visit our website www.avaya.com
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Create & Assign A Video Class Of Service For Avaya Aura Conferencing 7.x
Added 253 Views / 0 LikesThis video demonstrates how to create a Video call Class of Service which can be applied to Users' Conferencing Profiles on the AAC 7.x system. Thus enabling Video Conference Calls for those users. Produced by Russell Singer.
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07:56 Popular
Create Conferencing Elements For Avaya Aura Conferencing 7 In Avaya Aura System Manager 6.2
Added 389 Views / 0 LikesThis video demonstrates the proper method used to create Conferencing elements for Avaya Aura Conferencing 7.x in Avaya Aura System Manager 6.2. These elements are used to enable Single-Sign-On between the two systems and for back-end data push from SMGR
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Creating A Backup Of The Avaya B5800 Branch Gateway System Configuration Using Avaya Aura SMGR
Added 447 Views / 0 LikesHow to perform a System Manager initiated backup of a synchronized B5800 system
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Creating Long Term Customer Loyalty
Added 189 Views / 0 LikesFrom the Verint Virtual Customer Engagement Conference, Avaya shows how you can streamline customer and agent interactions from your front-end web sites all the way to your back office. Transform your customer journey across your business with modern tool
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03:52 Popular
Creating Touch Tone Shortcuts On Avaya One-X Agent
Added 252 Views / 0 LikesThis video is about Configuring touch tone shortcuts on the one-X Agent. Produced by Kevin Anderson.
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02:07 Popular
Croatian Telekom Use Case Video
Added 248 Views / 0 LikesIntroducing Front Office Levels of Efficiency in to the Back Office.
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CS 1000 Release 7.6 TDB Enhancement
Added 258 Views / 0 LikesThis video describes the new Trap Data Block (TDB) Enhancement that was introduced in Communication Server 1000 Release 7.6. Produced by Oscar Asuncion.
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Customer Awards & Charity Program And Avaya Engage Wrap Up
Added 185 Views / 0 LikesMarilyn Shuck, IAUG President & Frank Ciccone, Senior Vice President, U.S. and Canada Sales, Avaya acknowledge the Avaya Engage Charity program and announce the Customer + Partner of the Year Awards. Frank Ciccone, Senior Vice President, U.S. and Canada S
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22:57 Popular
Customer Awards & Charity Program And Avaya Engage Wrap Up
Added 193 Views / 0 LikesMarilyn Shuck, IAUG President & Frank Ciccone, Senior Vice President, U.S. and Canada Sales, Avaya acknowledge the Avaya Engage Charity program and announce the Customer + Partner of the Year Awards. Frank Ciccone, Senior Vice President, U.S. and Canada S
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02:26 Popular
Customer Engagement OnAvayaTM Powered By Google Cloud Platform Solution Overview
Added 348 Views / 0 LikesBringing industry-leading customer engagement capabilities into your organization doesn’t have to be a costly, time-intensive process. Learn how you can deliver adaptable, cost-effective and easy-to-use contact center capabilities to your customer service
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04:23 Popular
Customer Engagement OnAvaya™ Powered By Google Cloud Platform
Added 362 Views / 0 LikesJoe Manuele, Avaya's Senior VP and General Manager of Global Cloud Services, talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya™ Powered by Google Cloud Platform. http://www.avaya.com/usa
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Customer Experience Management OnAvaya™: Delivering Tomorrow’s Customer Experience, Today
Added 624 Views / 0 LikesLooking through the lens of a wealth management use case, this video takes a look at Avaya’s unique approach to Customer Experience Management to deliver the ultimate customer experience and provide an opportunity to upsell new services to a very satisfie
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03:38 Popular
Customer Experience Management: Imagine The Possibilities
Added 348 Views / 0 LikesThis short video provides an example of what’s possible with the latest Avaya Customer Experience Management solutions. Learn about Avaya CEM Solutions here: http://www.avaya.com/usa/products/customer-experience-management Connect with Avaya Facebook: htt
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Customer Trust Scaled Up - Avaya Customer Experience - A Proven Leader
Added 438 Views / 0 LikesImagine a customer experience solution where your customers experience more convenience, customization and peace of mind. With Avaya Customer Experience your workforce can respond faster, process more claims, stay in compliance and solve more problems for
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Datamark Reaching New Heights With Avaya OneCloud IX Contact Center
Added 207 Views / 0 LikesDatamark, a BPO focused on customer outcomes relies on Avaya to deliver on its commitments.
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00:59 Popular
Day One Of GITEX 2017 Is A Success
Added 286 Views / 0 LikesDay one at GITEX 2017 was exceptional! Experience solutions that take your customers beyond the digital journey & #ExperienceAvaya
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Debugging Avayalive Engage 3.0 Email Failure Due To AntiVirus Software
Added 337 Views / 0 LikesA look at one of the possible issues that could affect installation of Avayalive Engage OPS and how to resolve it. Produced by Stevie Martin.
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06:03 Popular
Default Mediant™ 3000 Configuration Parameter Settings Using An INI File
Added 278 Views / 0 LikesThis video is about defaulting Mediant 3000 configuration parameter settings using an INI file. Mediant 3000 configuration settings are stored in an INI file on the Media Gateway. When a parameter is excluded from the ini file, the default value is assign
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04:35 Popular
Defaulting Security Settings On Avaya IP Office And B5800 Branch Gateway Using DTE Serial Connection
Added 339 Views / 0 LikesThis video will demonstrate how to default the security settings of the IP Office/B5800 core unit by connecting to the DTE port and issuing the appropriate command line interface (CLI) commands.
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